Understand Customers’ Intent, Turn Interactions into structured data and Automate Support with NLP driven chatbots. Deliver end-to-end fulfilment.
PLATFORM /
VIRTUAL AGENT (NLP)
Drive Intent-based Conversations with an NLP Powered Virtual Agent
Redefine Customer Conversations with NLP Powered Virtual Agent
Solution Built-in with machine learning algorithm that Accelerates Human-like Interactions
Natural Language Generation
Orchestrate multiple actions with the innovation of sentence generation based on emotions, multiple languages and users’ intent. The virtual agent processes documents and labels them based on keywords and phrases using virtual agent NLP capabilities.
Pre-built Domain
Reduce virtual agent training time with domain-specific capabilities powered by an NLP chatbot platform that can be customized based on business needs and industry.
Gain Accuracy Over time
Reap business benefits and accuracy from the day of implementation. Equipped with Model-testing capability that ensures to get smarter and better after every practical knowledge resource & conversation.
Solution Built-in with machine learning algorithm that Accelerates Human-like Interactions
Twixor’s virtual agent combines domain taxonomy, semantic rules, and natural language understanding to power advanced NLP driven chatbots.
The combination helps to understand users’ intent, emotions, complex human conversations, and responses with the highest degree of accuracy.
Utterance
Understands Every Statement & Expression with NLP Driven Chatbots
Our Virtual Agent is built in a way that can understand and refer to whatever the user says. The Virtual Assistant can refer to any sentence organized in multiple languages in any logical order simultaneously. The VA can respond to overall requests from users in real-time.
- Smart Assistant
- Positive & Negative Data
- Refers Overlapping Intents
Entity Extraction
Defines Data, Time & Locations based on Intents with NLP powered Virtual Agent
The platform identifies key elements processed by the user, such as addresses, restaurant names, payment, and other complex logic. These elements can be categorized based on users’ previous conversations. A pre-built common entity recognition engine powers Twixor’s Virtual Agent to save your valuable time on training.
- Identifies Unstructured Text
- Recognizes Date/time, Percentage
- Pre-built Recognization Engine
Intent Builder
Customize & Discover Intent From Resources, Chat Records
Integrate a diversified intent from resources or build your own intent based on domain-specific conversations. Twixor’s NLP chatbot platform includes an advanced intent builder ecosystem designed for conditional branching, managing interruptions, and supporting third-party intents. The pre-built intent can be reused or customized based on journey needs.
- Pre-built Intent Recognition
- Third-party Resources
- Reduces Virtual Agent Training
Powerful Analytics
Keep Track of Each Tickets & Agent Performance In-hand
Measure agent and bot performance by analyzing key metrics like conversations per day, first response time, Average chat time, and resolutions in real-time. With the help of insightful data, extract agent productivity reports, chat flow and conversation-based reports for better decision making.
- Connect with Other Analytical Solutions
- Data Visualization
- Export to Analytical Tools
Bring Personalized Conversations into Reality with the Power of NLP Driven Chatbots
With NLP Approach, take conversations more personalized, human-centric and accurate
Faster time-to-value
Multilingual Support
AI Recommendations
Improve Support Agility
Improve Resolution Rate
No-code Integration
Transform Customer Experience and Build Meaningful Conversations with
NLP Powered Virtual Agent
FAQs
An NLP powered virtual agent uses natural language processing to understand user intent, automate conversations, and deliver accurate, human-like responses.
NLP driven chatbots analyze user inputs, extract intent, and respond using trained language models to automate customer interactions in real time.
Virtual agent NLP refers to the use of natural language processing within virtual assistants to understand conversations, context, and user intent.
An NLP chatbot platform enables businesses to build, train, and deploy intelligent chatbots that automate conversations and customer workflows.
An NLP powered virtual agent platform improves customer support, automates workflows, and delivers personalized interactions at scale.
