Reinvent retail and ecommerce engagement with a conversational commerce platform that helps shoppers discover products, get recommendations, complete purchases, track orders, request returns, and receive post-purchase support across digital channels. Twixor enables brands to use conversational AI for ecommerce to turn every shopping interaction into a guided, personalized, and conversion-ready journey.
SOLUTIONS /
INDUSTRIES /
COMMERCE
Conversational Commerce Platform
for Personalized Shopping Experiences
Built to Engage Shoppers, Support Customers, and Drive Sales
Reinvent Retail and ecommerce Journeys with a
Conversational Commerce Chatbot
Retail Virtual Businesses
Transform digital retail operations with a conversational AI chatbot platform for ecommerce that offers 24/7 shopping assistance, product discovery, campaign engagement, order support, and customer service across preferred messaging channels.
After-Sales Support
Automate after-sales inquiries by connecting a conversational commerce chatbot with order, invoice, shipment tracking, warranty, return, exchange, and customer databases. Help shoppers get faster answers without waiting for support teams.
B2B eCommerce
Use AI conversational commerce to qualify business buyers, share product details, capture bulk order requirements, collect customer feedback, process complaints, and deliver faster resolutions for B2B ecommerce customers.
Automate Retail Selling & CX
Deliver Retail Experience—more Digital, Integrated and Personalized.
Explore Retail CX Automation
Multiply upsell and cross-sell opportunities without compromising the customer shopping experience. Twixor helps retail and ecommerce brands digitize product discovery, order assistance, customer inquiries, campaign engagement, reviews, and post-purchase support. With conversational commerce, businesses can connect with local and online shoppers, reduce operational costs, improve service speed, and drive higher repeat purchases.
Build the Future of ecommerce with a Conversational Commerce Platform
Automate product discovery, order updates, cart recovery, shipping alerts, return requests, and post-purchase journeys through conversations on customers’ preferred channels. Twixor helps ecommerce teams deliver consolidated order, product, payment, and customer data in a personalized format throughout the shopping lifecycle.
Use Dynamic Rich Cards inside journey flows to show product recommendations, offer details, order summaries, delivery status, coupon codes, and next-best actions that help customers move from browsing to buying faster.
- Reduce Cart Abandonment rate
- Maximize CSAT
- Order Products through chat
Use Omnichannel ecommerce Chatbots to Increase Customer Retention
Keep shopping assistance and customer support available 24/7 with a conversational AI chatbot for ecommerce. Automate product inquiries, returns, exchanges, refund updates, invoice requests, installation guidance, warranty questions, and delivery-related support across WhatsApp, RCS, SMS, Voice, live chat, and other digital channels.
Let the chatbot handle repetitive requests while live executives take over escalations, complaints, high-value sales inquiries, or complex post-purchase cases with full conversation context.
- Product-related inquiries
- Installation guide
- Agent Hand-off Situations
Run Personalized Campaigns with AI Conversational Commerce
Whether customers are browsing an ecommerce app, visiting a store, responding to a campaign, or checking an order update, Twixor helps brands deliver personalized promotions directly inside the customer’s preferred channel. Trigger offers based on browsing behavior, purchase history, cart activity, loyalty status, location, and product interest.
Use AI conversational commerce to send product recommendations, flash sale alerts, back-in-stock notifications, abandoned cart nudges, personalized coupons, and post-purchase follow-ups that increase conversions and reduce churn.
- Cross-sell & up-sell products
- Send Promotion Messages & Offers
- Reduce Cart Abandonment Rate
Encourage Internal Communication & Increase Sales with a Little Nudge
Nudge
Increase sales productivity by automating repetitive store, support, and order-related tasks with Twixor’s conversational commerce platform. Give store teams, sales agents, and support representatives better visibility into product demand, customer questions, order issues, campaign performance, and repeat purchase signals.
Use dashboards and journey insights to track sales conversations, customer engagement, agent performance, product interest, cart recovery outcomes, and post-purchase support trends.
- Bill of Materials
- Employee Performance audit
- Sales Numbers & Repeat customers
No-code Journey Builder for Ecommerce Industry
Complete suite of Digital Commerce powered by AI
Deliver personalized deals, offers, coupon codes, product recommendations, and contextual shopping prompts based on customer behavior, order history, browsing interest, and campaign response. Use Twixor’s conversational AI for ecommerce to increase average order value, improve lead conversion, and guide customers toward the right product at the right moment.
- Product Comparison
- Product Recommendation
- Promotional Offers
Accelerate purchase decisions by delivering the right content to the right customer at the right time through NLP-powered conversations. Build conversational flows for product search, order tracking, returns, replacements, refund status, delivery updates, warranty questions, and store assistance with a conversational AI chatbot platform for ecommerce.
- Payment within the chat
- Order Fulfillment
- Drive Repeat Customers
Enable customers to chat with the bot, discover products, compare options, add items to cart, redeem coupons, and complete purchase journeys without searching across multiple pages. Twixor helps ecommerce brands reduce friction by turning product discovery, billing, payment prompts, and post-order actions into guided conversational journeys.
- Add-to-cart
- Order Processing
- Redeem Coupons
An AI-powered virtual assistant can reduce service desk workload and improve customer satisfaction by automating repetitive ecommerce support tasks. Twixor’s conversational commerce chatbot can answer product availability questions, share order tracking updates, provide invoice downloads, support return requests, and escalate complex issues to agents when needed.
- Product Availability
- Order Tracking
- Tax Invoice Download
Twixor’s NLP-powered chatbot helps retail and ecommerce teams reduce service costs by automating purchase, order, return, and support-related operations. The chatbot improves end-to-end shopping fulfilment by helping customers get faster answers, receive timely updates, discover relevant products, and return for future purchases.
- Data-driven decision-making
- Automated Retail Operations
- Real-time data insights
Deliver personalized deals, offers, coupon codes, product recommendations, and contextual shopping prompts based on customer behavior, order history, browsing interest, and campaign response. Use Twixor’s conversational AI for ecommerce to increase average order value, improve lead conversion, and guide customers toward the right product at the right moment.
- Product Comparison
- Promotional Offers
- Product Recommendations
Outbound content optimized via Campaign manager is applicable to all sectors of retail, from grocery to beauty to DIY and beyond.
Accelerate purchase decisions by delivering the right content to the right customer at the right time through NLP-powered conversations. Build conversational flows for product search, order tracking, returns, replacements, refund status, delivery updates, warranty questions, and store assistance with a conversational AI chatbot platform for ecommerce.
- Order-tracking
- Return
- Replacement
- Transaction Status and more use cases
with exceedingly customizable customer journey builder
Enable customers to chat with the bot, discover products, compare options, add items to cart, redeem coupons, and complete purchase journeys without searching across multiple pages. Twixor helps ecommerce brands reduce friction by turning product discovery, billing, payment prompts, and post-order actions into guided conversational journeys.
- Add-to-cart
- Order Processing
- Redeem Coupons
Enable your customers to complete the entire purchase process over any instant messaging channel of their preference without needing to switch between channels.
An AI-powered virtual assistant can reduce service desk workload and improve customer satisfaction by automating repetitive ecommerce support tasks. Twixor’s conversational commerce chatbot can answer product availability questions, share order tracking updates, provide invoice downloads, support return requests, and escalate complex issues to agents when needed.
Twixor’s NLP-powered chatbot helps retail and ecommerce teams reduce service costs by automating purchase, order, return, and support-related operations. The chatbot improves end-to-end shopping fulfilment by helping customers get faster answers, receive timely updates, discover relevant products, and return for future purchases.
- Integrated Customer Experience
- Optimized Retail Operations
- Purposeful Customer Support
- Real-time retail data on the edge
- Data- Driven decision making
Build revenue & customer Loyalty with AI Chatbots
A vision of truly integrated retail with Conversational Commerce
Build revenue & customer Loyalty with AI Chatbots
Reduce Customer Support Cost
Streamline Order Processing
Real-time Intent-based Support
Automate Order Details
Retarget Abandoned Carts
Strengthen backend & frontend Insurance with Conversational AI
Ample resources to boost your Customer Engagement
Exclusive banking bots: Attract, Convert and Retain Customers
For the banking sector, customer retention is vital to maintain sustainability in the longer run.…
Reduce Operational-cost, Improve Efficiency & Automate Retail & CPG
Experience Using Conversational Commerce
FAQs
A conversational commerce platform helps ecommerce and retail brands automate shopping, support, order updates, cart recovery, and customer engagement through AI-powered conversations across digital channels.
Conversational AI for ecommerce improves customer experience by helping shoppers find products, receive recommendations, track orders, request returns, get support, and complete purchase-related actions through chat and messaging channels.
AI conversational commerce uses artificial intelligence to guide customers through product discovery, personalized offers, checkout support, order updates, after-sales service, and repeat purchase journeys.
A conversational commerce chatbot helps ecommerce brands automate product inquiries, cart recovery, order tracking, returns, exchanges, invoice queries, and customer support while reducing manual workload.
Yes. Conversational commerce can reduce cart abandonment by sending personalized reminders, offers, product recommendations, and checkout assistance to encourage shoppers to complete their purchase.
Yes. Twixor can support post-purchase journeys such as shipping updates, delivery notifications, returns, exchanges, invoice support, warranty queries, and customer feedback through conversational AI-powered automation.
