Improve CX, communication, productivity, and consistent support through hybrid agent assist chatbot solutions. Deploy WhatsApp live agent assist bot and customer support chatbots across other instant messaging channels to augment CX and reduce operational costs.
Empowering Human + AI Virtual Assistant for hybrid agent chat at scale
Real-time and Flawless Handoff
Two-way Handoff Process Made Simpler and Quicker
Twixor’s Hybrid Agent Assist is powered with a dynamic & automated handoff feature that enables agents to intervene in conversations during critical issues or based on customer preferences using AI agent assist capabilities.
- Handoff Tigger Notifications
- Direct Handoff
- Custom Assignation
Data-driven Analytics & Reporting
Monitor Conversations at Every Stage of the Journey
Twixor is integrated with an advanced analytical dashboard that reveals relevant KPIs like active chats, CSAT, the status of tickets, and more to improve response time and agent assist bot efficiency.
- Missed Chats
- Average Ratings
- Satisfaction Rating
Quicker Onboarding, Deployment, and Lesser Time on Training
Our Virtual Agent Assist delivers the right answer/support at the right time consistently from day 1 of deployment. Powered with an NLP engine, it accelerates accuracy with a self-learning capability.
Multi-factorial Intent Recognition
On-point Resolution
Reduction in Operational Cost
Deliver Support by Combining Human Expertise with AI Agent Assist for Live Interactions
Deliver Omnichannel Support Across Channels
Personalize Conversations with Intent Predictions
Execute API Integrations To Pull Customer Data
Improve CSAT with Visual Rich Content (Rich Cards)
Streamline Auto-Suggestions with Agent-Trained Hybrid Chatbot Systems
Automate Support Tickets Effortlessly
Keep Key Resources Accessible to Automate Workflows via Virtual Assistants.
Automated Multilingual Support to Customers
Up-sell & Cross-sell Services/ Products
Help your team deliver better
Customer Support
Acquire significant Business value with AI Agent Assist
Route to Right Agent
Boost Agent Productivity
Reduce Training Costs
Deliver 24/7 support
Deliver 24/7 support
Why Hybrid Agent Assist Over a Typical Chatbot?
Typical Chatbot
Hybrid Chatbot
Handling Complex Queries
Two-way Handoff
User Intent Recognition
Auto-ticketing
24/7 Availability
Auto-Routing
API Integration
Customize Journey
Live Agent
Manage Message Template
Hybrid Agent Assist Platform Built for Every Industry
Boost agent productivity, enhance customer support and personalize every customer interaction with Hybrid Agent Assist
FAQs
An agent assist chatbot helps support agents by providing real-time suggestions, automating responses, and improving customer interactions through AI-powered assistance.
An agent assist bot analyzes conversations in real time, suggests responses, retrieves relevant data, and helps agents resolve queries faster and more accurately.
Hybrid agent assist combines AI automation with human agents to deliver seamless customer support through intelligent handoffs and real-time assistance.
AI agent assist uses artificial intelligence to support human agents with insights, recommendations, and automation during live customer interactions.
A hybrid chatbot blends AI automation with human intervention, enabling businesses to handle both simple and complex customer queries efficiently.
