40% Booking Boost with AI Chatbots in Healthcare

About the Client

The client is a multinational healthcare group in Abu Dhabi operating across Middle Eastern countries, Europe, and India. The healthcare group has 23 hospitals & 125 medical centers delivering different healthcare services like Medevac, health tourism, Pharmaceuticals & more.

13000+

Employees

23

Hospitals

1.8M+

Yearly Patient Footfall

$526.6M

Annual Growth

Business Requirements

The client wanted to transform the patient onboarding process over WhatsApp.
They required a custom appointment booking process compatible with Arabic & English languages.
The omnichannel bot must hold features like live agent support, book slots using live locations, and automated patient feedback.
Develop an analytical dashboard to access appointment trends, conversion rates & extract multiple reports.

Solution

The team built the journey flow by focusing on variables & aspects like location, doctor availability, registered & non-registered patients, languages, & departments.
The team configured a campaign builder to drive potential patient appointment bookings/health-related leads through WhatsApp. The client used the patient database extracted during bookings.
Built a real-time appointment dashboard that consists of a holistic view of overall appointment bookings, customer feedback, and detailed reporting on conversions, chats, and bookings on region, department, facility, doctors, etc.
Twixor team built a Milestone Achievement feature to analyze & keep track of every patient’s behavior, where they left the chat to improve conversion rate & make immediate decision-making.