Operational Inefficiencies
Limited automation capabilities resulted in slower onboarding and deployment for clients, impacting overall efficiency
Where innovation meets seamless execution
Before Twixor
Fragmented Communication Channels
Relying on multiple disconnected platforms for customer interactions led to inconsistencies and delays in response times.
Scalability Challenges
The existing infrastructure struggled to manage increasing message volumes, limiting the ability to scale services across growing enterprise clients.
Limited Automation Capabilities
Processes like billing, customer engagement campaigns, and client communication lacked intelligent automation, reducing overall efficiency.
After Twixor
Unified Communication Platform
Streamlined customer engagement across WhatsApp, RCS, and other digital channels, ensuring seamless and consistent interactions.
Scalable Infrastructure
Enabled support for high message volumes and complex workflows across multiple industries, onboarding over 250+ enterprise customers post-adoption, and providing 1000+ third-party API Integrations. The platform can currently support upto 1 Billion+ message delivery in one week.
Intelligent Automation Across Use Cases
Deployed AI-powered automation for billing, customer support, and engagement campaigns, resulting in measurable improvements in operational efficiency and client satisfaction.
About The Partner :
One of India’s Leading Telecom Aggregators
Our partner, India’s leading global player in mobile engagement and communication solutions, specializes in delivering tailored messaging and conversational solutions for enterprises across banking, retail, and telecom industries. With over 2,000 enterprise clients and the processing capacity for 100+ billion messages annually, the company faced the challenge of scaling its operations to meet growing client demands for seamless, automated, and multi-channel communication solutions.
Despite their robust market presence, they sought a more flexible, scalable, and efficient platform to enhance their service offerings and drive operational excellence. That’s where Twixor stepped in.
The Challenge
Demand for Scalability
A growing client base demanded a platform that could handle higher message volumes and complex integrations without compromising performance.
The Solution
Twixor collaborated with the partner to deploy a white-labelled Conversational AI-powered Intelligent Process Automation platform tailored to their needs.
The Results
The implementation of Twixor’s platform resulted in significant operational and business improvements.
1
Messages delivered for a customer in one week
40
Engagement rate on WhatsApp, the top-performing channel
20
Increase in annual revenue post-Twixor adoption
2500
Tailored Use Cases Delivered
1,000
Customised API integrations, including most payment gateways and CRMs
250
Enterprise customers onboarded post-adoption
What’s in store for the future?
The partner aims to continue leveraging Twixor’s platform to:
Expand its presence in emerging
markets and industries.
