From Workflows to Decisions: Agentic AI That Powers Autonomous Operations
Recognized as a Global Momentum Leader in AI Agents – G2 Spring 2025
AI That Adapts, Learns, and Automates Conversations
Twixor’s Agentic AI enables businesses to build intelligent, self-improving customer interactions without relying on rigid intent-based training. Instead of pre-defined intents, prompt-based AI training ensures that conversations stay natural, context-aware, and aligned with business needs.
How Twixor’s Agentic AI Works
Prompt-Based Training:
Instead of grappling with the rigid constraints of intent mapping, you gain the agility to adapt their AI to evolving customer needs. This translates to faster deployment times, reduced maintenance costs, and the ability to handle unexpected user queries with ease. Imagine launching a new product campaign; you can quickly update your AI by simply adjusting prompts, without needing to retrain entire intent models. This flexibility ensures your customer service remains relevant and responsive.
Multi-Channel Execution:
Providing a consistent customer experience across all channels fosters brand loyalty and increases customer satisfaction. Customers can seamlessly switch between platforms without losing context, ensuring a frictionless journey. This empowers businesses to meet customers where they are, whether it’s on WhatsApp for quick inquiries or a web chat for complex support issues, leading to increased customer engagement and reduced churn.
Context Retention and Memory
This feature allows for truly personalized interactions, where the AI remembers previous conversations and preferences. This minimizes customer frustration by eliminating the need to repeat information, creating a more efficient and enjoyable experience. For instance, if a customer has previously inquired about a specific product, the AI can proactively offer relevant recommendations or updates during subsequent interactions, enhancing customer engagement and driving sales.
Seamless Integration with Twixor Journeys
This integration allows for end-to-end automation of complex business processes, freeing up human agents to focus on higher-value tasks. This leads to increased operational efficiency, reduced costs, and faster resolution times. Consider automating the entire KYC process; the AI can guide customers through the required steps, collect necessary documents, and trigger backend verifications, significantly reducing processing time and improving compliance.
