Improve CX, Communication, Productivity & Consistent Support to customers through hybrid agent chat. Deploy WhatsApp live agent assist bot and customer support chatbots across other instant messaging channels to augment CX and reduce operational costs.
Forever Free access to Developers
Empowering Human + AI Virtual Assistant for hybrid agent chat at scale
Real-time and Flawless Handoff
Two-way Handoff Process Made Simpler and Quicker
Twixor’s Hybrid Agent Assist is powered with a dynamic & automated handoff feature that enables agents to intervene in the chat during critical issues or based on customer preference.
- Handoff Tigger Notifications
- Direct Handoff
- Custom Assignation
Data-driven Analytics & Reporting
Monitor Conversations at Every Stage of the Journey
Twixor is integrated with an advanced analytical dashboard that reveals relevant KPIs like active chats, CSAT, the status of tickets, and more to improve response time and agent assist bot efficiency.
- Missed Chats
- Average Ratings
- Satisfaction Rating
Quicker Onboarding, Deployment, and Lesser Time on Training
Our Virtual Agent Assist delivers the right answer/support at the right time consistently from day 1 of deployment. Powered with an NLP engine, it accelerates accuracy with a self-learning capability.
Multi-factorial Intent Recognition
On-point Resolution
Reduction in Operational Cost
Deliver Support uniquely combining Machine and Human Experience for live agent assist
Deliver Omnichannel Support Across Channels
Personalize Conversations with Intent Predictions
Execute API Integrations To Pull Customer Data
Improve CSAT with Visual Rich Content (Rich Cards)
Streamline Auto-Suggestions with Agent-trained Bots
Automate Support Tickets Effortlessly
Keep handy of Key Resources to Automate Via VA.
Automated Multilingual Support to Customers
Up-sell & Cross-sell Services/ Products
Help your team deliver better
Customer Support
Acquire significant business value with Hybrid Agent Assist
Route to Right Agent
Boost Agent Productivity
Reduce Training Costs
Deliver 24/7 support
Deliver 24/7 support
Why Hybrid Agent Assist Over a Typical Chatbot?
Typical Chatbot
Hybrid Chatbot
Handling Complex Queries
Two-way Handoff
User Intent Recognition
Auto-ticketing
24/7 Availability
Auto-Routing
API Integration
Customize Journey
Live Agent
Manage Message Template
Hybrid Agent Assist Platform Built for Every Industry
From Bulk SMS Resellers to Smart Conversations: Why Telcos Must Embrace Conversational Automation
For decades, bulk SMS resellers have been the cornerstone of business messaging for telecom operators…
