What are the Best LivePerson Alternatives in 2026?

LivePerson alternatives are compared in this guide to help enterprises and businesses find a better platform for omnichannel messaging, conversational AI, and customer engagement without the cost and complexity of LivePerson.

This blog post covers what LivePerson is, why companies look for alternatives to LivePerson, how to evaluate a LivePerson alternative, and a detailed comparison of leading options including Twixor, Infobip, Vonage, Sinch, Wati, Haptik, and Interakt so you can choose the right alternative to LivePerson for your business.

What is LivePerson?

LivePerson is a conversational AI and messaging software platform used by enterprises to manage customer conversations across digital channels like web chat, mobile apps, WhatsApp, SMS, and social messaging, making it a baseline reference point when evaluating LivePerson alternatives and any alternative to LivePerson.

LivePerson focuses on enterprise-grade customer service automation and live agent chat by combining messaging, chatbots, and agent tools into a single customer engagement system, which is why it is commonly compared against every major LivePerson alternative in the market.

LivePerson core capabilities:

• Digital messaging: Supports web chat, in-app messaging, WhatsApp, SMS, and social channels.
• Conversational AI: Uses intent detection, NLP, and bot workflows to automate customer conversations.
• Live agent platform: Provides agent desktops, routing, and conversation management tools.
• CRM and system integrations: Connects with enterprise CRMs and backend systems.
• Analytics and reporting: Tracks conversation volume, response time, and agent performance.

LivePerson is typically used by large enterprises in banking, telecom, retail, and travel, but its cost, complexity, and limited flexibility for white-label and multi-tenant deployments are the main reasons businesses search for alternatives to LivePerson and better LivePerson alternatives.

Why do Enterprises and Businesses Look for Alternatives to LivePerson?

Enterprises and businesses look for alternatives to LivePerson when they need lower total cost, faster rollout, simpler administration, and more predictable support outcomes than they experience with LivePerson in production.

Evidence-backed reasons companies evaluate a LivePerson alternative:

• Cost concerns at scale: LivePerson users frequently describe pricing as expensive, which becomes a bigger issue as agent seats, channels, and conversation volume grow.
• Steep learning curve and onboarding complexity: Review summaries highlight a steep learning curve, plus onboarding and reporting complexity, which slows adoption for large teams.
• Setup and configuration effort: Third-party review analysis and user feedback commonly point to difficult setup for complex flows, which increases implementation time and services dependency.
• Support experience inconsistency: User feedback includes complaints about support not consistently resolving issues, which pushes teams to consider alternatives to LivePerson with stronger service delivery.
• Platform change pressure in the market: LivePerson publicly reported revenue decline driven primarily by customer cancellations and downsells in Q1 2025, which signals real-world switching behavior in the customer base.

Top LivePerson Alternatives Compared

Enterprises comparing LivePerson alternatives need a clear view of how each LivePerson alternative handles omnichannel messaging, automation, pricing, and deployment so they can choose a platform that fits their customer engagement and operational needs.

This section compares leading alternatives to LivePerson including Twixor, Infobip, Vonage, Sinch, Wati, Haptik, and Interakt based on features, pricing, and suitability for enterprise customer communication.

Twixor

White-label omnichannel and conversational automation platform for enterprises and partners

Twixor is an AI-powered customer communication and automation platform that enables businesses, telecom providers, and solution partners to manage WhatsApp, SMS, RCS, and digital conversations from a single system, making it a strong LivePerson alternative for companies that need scalable messaging, automation, and full platform ownership.

Key features

• Omnichannel messaging: WhatsApp, SMS, RCS, Instagram, email, Telegram, and web chat in a unified platform.
• Low-code / no-code journey builder: Drag-and-drop workflow and automation builder with conversational AI and agentic bot orchestration.
• Dynamic rich cards & campaign management: Interactive rich media experiences and cross-channel, personalized campaign automation.
• Hybrid AI + human support: Conversational AI with seamless escalation to human agents as needed.
• Analytics & dashboards: AI-driven insights, CSAT tracking, and performance visualizations.
• Enterprise-grade compliance: SOC-2 and GDPR-aligned controls for security and governance.

Pricing

• Twixor’s pricing is subscription-based and tailored to each organization based on user count, channels, and automation needs. 
• Exact pricing requires engagement with the vendor’s sales team.

What makes Twixor a good LivePerson alternative?

• Twixor is a strong LivePerson alternative because it combines omnichannel conversational AI, low-code automation, and partner-friendly deployment options with a more intuitive interface and flexible integrations. 
• Unlike LivePerson’s enterprise-only model, Twixor supports scalable white-label and multi-tenant deployments, making it suitable for resellers, telecom aggregators, and agencies looking for a LivePerson alternative with lower complexity and stronger automation workflows.

G2 rating: 4.9 / 5

Infobip

Global omnichannel cloud communications and customer engagement platform

Infobip is a global cloud communications platform that enables businesses to build omnichannel customer engagement and support experiences using SMS, WhatsApp, email, voice, and digital messaging with journey orchestration, contact center tools, and AI-powered automation, making it a widely adopted alternative to LivePerson for teams needing broad reach and integrated communication tools.

Key features

• Omnichannel messaging APIs: Unified support for SMS, WhatsApp, RCS, email, voice, and web chat.
• Journey orchestration and automation: Event-driven customer journeys with segmentation and triggers.
• Cloud contact center (Conversations): Shared inbox, routing rules, automation, and analytics for agents.
• Conversational AI & chatbots: AI-powered conversational experiences across key channels.
• Customer data platform (People): Unified profiles and data activation across engagement workflows.
• Global compliance and delivery: High delivery rates and regional compliance for international messaging.

Pricing

Infobip uses modular pricing with pay-as-you-go messaging and API usage, plus seat-based plans for contact center features, with exact pricing available on request from sales. Messaging and channel costs vary by region and volume.

What makes Infobip a good LivePerson alternative?

• Infobip is a good alternative to LivePerson because it provides a unified cloud communications platform with omnichannel messaging, journey orchestration, and contact center tools in one stack, backed by strong global delivery and integrations.
• Its modular APIs and AI-enhanced automation make it suitable for enterprises that need flexible deployment and broad channel coverage beyond what many pure conversational platforms deliver.

G2 rating: 4.4 / 5

Vonage Communications APIs

Cloud communications and programmable APIs for messaging, voice, and video

Vonage Communications APIs is a global communications platform that enables businesses to build messaging, voice, video, verification, and multichannel engagement workflows through programmable APIs, making it a viable alternative to LivePerson for teams needing flexible API-driven customer communication solutions.

Key features

• Programmable messaging APIs: Send SMS, WhatsApp, and in-app messages via APIs.
• Voice and video APIs: Integrate voice calls, conferencing, and video into apps.
• Verification & identity tools: Phone number verification and identity insights.
• Global network reach: Connectivity across 1,600+ networks worldwide.
• API dashboard: Manage keys, logs, and integrations from a single interface.

Pricing

• Vonage uses a pay-as-you-go API pricing model where you pay based on usage (per message, call, or verification). 
• Exact pricing varies by volume and region and is available via their pricing pages or sales team.

What makes Vonage a good LivePerson alternative?

• Vonage is a good LivePerson alternative because it offers flexible API-driven communications across messaging, voice, and video, enabling developers and enterprises to build tailored engagement flows without being locked into a rigid agent console or heavyweight platform.
• Its global network and wide API set make it suitable for companies that want deeper developer control and extensibility beyond standard conversational platforms.

G2 rating: ~4.2 / 5

Sinch

Cloud communications platform with APIs for messaging, voice, and engagement

Sinch is a communications platform that offers APIs and SDKs for SMS, RCS, voice, and verification, designed to help businesses build scalable customer engagement solutions, positioning it as an alternative to LivePerson for companies that prioritize programmable communications and global messaging reach.

Key features

• SMS & RCS messaging APIs for global message delivery.
• Voice and verification APIs for calls, 2FA, and identity.
• Carrier-grade platform with global reach and compliance.
• Programmable SDKs and APIs for custom communication workflows.
• Integration support for apps and backend systems.

Pricing

• Sinch’s pricing is usage-based and depends on message volume, channel, and geographic region; specific figures are available via sales or platform pricing dashboards.

What makes Sinch a good LivePerson alternative?

• Sinch is a good alternative to LivePerson for businesses that need highly programmable CPaaS capabilities and deep API control over communications channels like SMS, RCS, and voice, rather than a pre-built agent UI.
• Its scalability and global carrier network are key strengths for enterprises with multinational audiences.

G2 rating: ~3.9 / 5

Wati

WhatsApp Business API engagement and automation platform

Wati is a business messaging solution built on the WhatsApp Business API that lets companies automate customer engagement, run bulk campaigns, and implement chatbots, making it a practical LivePerson alternative for businesses focused on WhatsApp-centric customer communication.

Key features

• WhatsApp automation and chatbots for customer support.
• Bulk broadcasts and campaign tools for marketing outreach.
• CRM and e-commerce integrations for workflow automation.
• Analytics and reporting for message performance insights.
• Multi-agent support for teams handling shared inboxes.

Pricing

Wati offers a free trial and subscription plans that scale with usage and automation needs, plus pay-as-you-go message credits with customizable onboarding and onboarding assistance.

What makes Wati a good LivePerson alternative?

Wati is a good LivePerson alternative when businesses prioritize WhatsApp as a primary channel and need an easy-to-use automation platform with chatbots, broadcast messaging, and team inbox features without the complexity of large enterprise conversational suites.

G2 rating: ~4.6 / 5

Haptik

Enterprise conversational AI platform for automated customer interactions

Haptik is an enterprise conversational AI and chatbot platform that enables businesses to build natural language interfaces for customer support, sales, and automation workflows, offering an alternative to LivePerson’s conversational features with a stronger focus on AI-driven bots.

Key features

• Conversational AI and chatbots for automated support.
• Multi-channel deployment across web, mobile, and messaging apps.
• AI training and NLU for natural language understanding.
• Integrations with CRM and backend systems for data-driven workflows.
• Analytics and performance insights for optimization.

Pricing

Haptik’s pricing is typically enterprise-level and tailored to use case, user seats, and automation scale, with detailed pricing available through vendor engagement.

What makes Haptik a good LivePerson alternative?

Haptik is a good LivePerson alternative for enterprises that need advanced conversational AI and natural language automation at scale, especially where AI-centric workflows and deep bot customizations matter more than basic messaging.

Interakt

WhatsApp-first CRM, marketing, and automation platform

Interakt is a WhatsApp-centric CRM and engagement platform by Haptik focused on messaging automation, personalized campaigns, and conversational workflows, making it an alternative to LivePerson when WhatsApp engagement is the priority.

Key features

• WhatsApp automation & campaigns with notification blasts.
• Click-to-WhatsApp ads & acquisition tools for growth.
• Product catalogs and rich messaging for commerce interactions.
• Workflow automation for event-based conversations.
• Analytics and performance metrics for message effectiveness.

Pricing

Interakt pricing varies based on plan and usage, with flexible options that scale from small business to enterprise engagements.

What makes Interakt a good LivePerson alternative?

Interakt is a good LivePerson alternative for teams that focus on WhatsApp engagement with CRM-like personalization and campaign workflows, especially when they want seamless integration with sales and marketing automation.

G2 rating: ~5 / 5

What Features Should You Look for in an Alternative to LivePerson?

1. What communication channels does the platform support? Look for true omnichannel support including messaging (WhatsApp, SMS, RCS), web chat, email, and voice to ensure customers can connect on their preferred channels.
2. Does the platform offer robust AI automation and chatbot capabilities? Evaluate the quality of AI, its NLP accuracy, intent understanding, and ability to automate routine interactions while handling fallback to human agents.
3. How simple is onboarding and setup? Prioritize platforms with easy setup, low technical friction, and intuitive workflows, so teams can go live faster without heavy professional services.
4. How transparent and scalable is pricing? Check for clear pricing models (e.g., subscription tiers, usage-based charges) and predictable cost growth as your message volume or agent seats increase.
5. Can it integrate with existing systems (CRM, helpdesk, data)? Choose platforms that integrate smoothly with your tech stack — CRM, ticketing systems, analytics tools — to avoid data silos.
6. What analytics and reporting capabilities are provided? Look for actionable dashboards and performance reporting that help measure CSAT, response times, deflection rates, and automation ROI.
7. Is customer data handled with security and regulatory compliance? Platforms must support data encryption, compliance with GDPR/CCPA, and secure access controls to protect customer information.
8. Does the vendor provide implementation support and training? Strong support includes onboarding assistance, user training, and ongoing best-practice coaching, not just community forums or basic documentation.
9. How flexible is the platform for customization and growth? Assess the ability to customize bots, workflows, routing rules, and integrations without heavy reliance on developers.
10. What’s the expected impact on resolution times and agent workload? Platforms should reduce repetitive tasks, deflect simple queries to automation, and allow agents to focus on complex issues.
11. How does the platform enable omnichannel reporting? Pick platforms that centralize conversation data across all channels so you can analyze performance and trends in one place.
12. Does the platform support AI responsibly with human supervision? Ensure that AI can be monitored, tuned, and governed with controls so automated responses remain accurate and safe. 

Why Choose Twixor Over LivePerson?

• Lower total cost of ownership: Twixor is frequently cited for cost-efficient deployments with clear subscription models tailored to usage and scale, helping enterprises control messaging and automation costs compared to LivePerson’s opaque bespoke pricing.
• Unified omnichannel stack out of the box: Twixor combines messaging across WhatsApp, SMS, RCS, email, Instagram, Telegram, and web chat with low-code automation, analytics, and campaign modules in one platform, reducing the need for stitching together multiple tools.
• Low-code and no-code journey builder: Twixor’s visual drag-and-drop workflow builder makes it easier to create and launch automated customer journeys without heavy technical expertise, whereas users report that LivePerson can require more technical setup and configuration.
• White-label and multi-tenant support: Twixor supports white-label branding and multi-tenant account structures, making it suitable for resellers, telecom aggregators, and partners building their own CPaaS offerings — a capability that isn’t a core part of LivePerson’s enterprise focus.
• Faster onboarding and deployment: Reviews across alternative platform analyses highlight that some LivePerson competitors are easier and faster to onboard and configure due to simpler UI and fewer specialized service dependencies; Twixor’s visual builder and bundled modules align with that trend.
• Strong integration ecosystem: Twixor integrates with CRM systems and legacy platforms, enabling smooth data flows and workflows — a benefit also noted by users of Twixor on review aggregators.
• High user satisfaction ratings: Twixor has strong user ratings (e.g., G2 reviews score 4.9/5), indicating customer satisfaction with features, ease of use, and support — factors that matter when choosing an alternative to LivePerson.
• Focused automation with AI and human handoff: Twixor’s hybrid conversational AI and human agent escalation helps automate routine queries while keeping complex interactions with humans, similar to LivePerson’s approach but in a more integrated and less complex package.
• Scalability with governance and compliance: Twixor offers enterprise-grade security and compliance controls (e.g., SOC-2, GDPR readiness), making it suitable for regulated industries that also value governance with growth. 

Conclusion

LivePerson alternatives are now a practical choice for enterprises that need lower cost, faster deployment, and stronger control over omnichannel customer communication. Platforms like Twixor, Infobip, Vonage, Sinch, Wati, Haptik, and Interakt offer more flexible pricing, better channel coverage, and modern automation compared to LivePerson.

If you are evaluating an alternative to LivePerson that supports WhatsApp, SMS, RCS, automation, and white-label deployment from one platform, Twixor is built for that use case.

Explore Twixor and book a demo to see how it works for your business.

LivePerson Alternatives FAQs

What are the best LivePerson alternatives for enterprises?

The best LivePerson alternatives for enterprises include Twixor, Infobip, Vonage, Sinch, Haptik, Wati, and Interakt because these platforms offer omnichannel messaging, automation, and customer engagement features without the cost and complexity of LivePerson.

Is there a cheaper alternative to LivePerson?

Yes, many alternatives to LivePerson such as Twixor, Wati, and Interakt provide lower-cost subscription and usage-based pricing compared to LivePerson’s enterprise-level contracts.

Which LivePerson alternative is best for WhatsApp automation?

Twixor, Wati, and Interakt are strong LivePerson alternatives for WhatsApp automation because they support WhatsApp Business API, chatbots, campaign tools, and team inbox features.

Which LivePerson alternative supports omnichannel messaging?

Twixor, Infobip, and Vonage are LivePerson alternatives that support omnichannel messaging across WhatsApp, SMS, RCS, web chat, and social channels.

Can LivePerson be replaced by a white-label platform?

Yes, LivePerson can be replaced by a white-label platform such as Twixor, which allows businesses, agencies, and telecom partners to run customer engagement under their own brand.

Do LivePerson alternatives support AI chatbots?

Yes, most LivePerson alternatives including Twixor, Haptik, and Infobip offer conversational AI and chatbot capabilities for automating customer support and sales interactions.

Which LivePerson alternative is best for telecom and solution providers?

Twixor is a strong LivePerson alternative for telecom operators and solution providers because it supports white-labeling, multi-tenant accounts, and high-volume messaging.